Social Media Management
Social Media Management
Manage the security and compliance aspects of social media with Tandem
Social media can be an extremely effective marketing tool. However, the use of social media opens the door for additional compliance and reputation risk.
Organizations using social media should have a risk management program to identify, measure, monitor, and control the related risks.
Risk Management Program
Develop and manage your social media compliance and risk management program.
The program includes risk assessments, governance, policies and procedures, third-party management, employee training, monitoring, audit and compliance, and reporting.
Create, review and approve posts for publication to multiple social media outlets from one location.
Publish to Facebook, Twitter, and LinkedIn simultaneously.
Export published posts with an audit trail of the approval process to share with outside parties.
Review, respond to, and export information posted about your organization.
View posts made to the Facebook and LinkedIn pages you manage, public posts linked to the Facebook and LinkedIn pages you manage, and Tweets gathered based on active search selections.
Develop and distribute a social media training course, based on industry expectations and your organization’s social media best practices.
Enroll an unlimited number of employees in online training and generate reports to show training completion and effectiveness.
Create a custom review process for authoring, scheduling, and approving posts. Define compliance checklists, assign users as responsible for approval steps, and enable email notifications to ensure posts are reviewed in a timely and consistent manner.
Administrators can easily track posts through the publishing steps.
URL Security Check
Tandem uses Google's Safe Browsing API to provide an additional level of security for our users who wish to share links in their posts.
Google works to provide the most accurate and up-to-date phishing and malware information.
Connect the organization’s social media profiles to Tandem’s secure site and restrict employee publishing access to your social media accounts through the use of approval steps and access roles.
View a full history of published posts through the review process.
Generate consistent and professional documents effortlessly to share with your senior management, board of directors, auditors and examiners.
Easily export your detailed social media risk management program, a list of published posts and each post’s approval log, or a report of your monitoring results in presentation-ready formats, such as Microsoft Word and Adobe PDF.
- Answer a short questionnaire to establish suggested content for your social media risk management program
- Download your social media training as a Microsoft PowerPoint presentation
- Schedule posts to publish on a future date
- Use checklists to highlight specific literal, numerical, and regex terms when reviewing posts
- Review post engagement activities (e.g., likes, shares, retweets, etc.)
- Respond to comments made on your posts through the authorized approval process
Frequently Asked Questions
Yes. Tandem offers a Knowledge Base with articles written by Tandem experts.
While you navigate the product you will also find help tips along the way.
Yes. Tandem Support is available 8:00 AM – 5:00 PM (CT), Monday through Friday to answer your questions about Tandem application features.
For help with the contents of your social media program, check out our partners who can provide social media consulting.
You are also invited to attend our annual KEYS conference to connect with other users and learn from Tandem experts.
Tandem Support is pleased to offer complimentary training webinars twice a month for our customers, and recordings of those training sessions are available on-demand.
A Knowledge Base is available with articles to help you learn about Tandem. You can stay up-to-date on our latest features by subscribing to our Software Update emails.
Personal training is also available by request for an additional fee.
Yes. Tandem maintains high marks through the following testing: SSAE 18 SOC 1 Type 2, CompTIA Security Trustmark+, internal audits and assessments, quarterly penetration tests.
Security controls include:
- Secure data transmission between your browser and your servers
- Data encrypted at rest using AES-256
- User passwords are hashed and salted
- Datacenter protected by firewall and intrusion detection/prevention systems (IDS/IPS)
- Redundant Internet connections
- Multifactor authentication options
- Single Sign On (SSO) integration using SAML 2.0
- IP address restrictions
- User activity log
- User access roles/restrictions
Tandem products are delivered via the Internet as Software as a Service (SaaS) applications. Tandem can be accessed from any device with a modern browser. No software installation or special equipment is required.
New features and updates are included with your annual subscription and automatically available. Each new feature is documented in our Software Updates blog.
Yes. Tandem Social Media Management integrates with other Tandem products to provide seamless sharing of data and help avoid duplication of information.
All Tandem products are available under the same secure website.
Connect your organization’s social media policies, risk assessments and vendors to your social media risk management program.
Yes. With a single login you can manage several companies’ social media accounts. This requires a Tandem subscription for each company.