ID Theft Red Flags Rule

Identity Theft Prevention
Program Software

Create your Identity Theft Prevention Program with Tandem

The FACT Act requires financial institutions and creditors to develop and implement a written Identity Theft Prevention Program to detect, prevent and mitigate identity theft related to covered accounts.

Tandem is designed to help create your program document, along with a custom employee training course over identity theft red flags.

Step-by-Step Process

Work through an easy multi-step process to develop your program. Use the same process to guide you through updating your information annually.

Identity Theft Red Flags

Start with our template list of red flags, created directly from the identity theft red flags rule, the FACT Act.

Then, customize the content, as needed, to provide additional insight into the procedures your organization follows.

Covered Accounts

Document the types of covered accounts offered by your organization.

Include details about opening and accessing these covered accounts, such as the methods, applicable red flags, previous identity theft experience and risk.

Red Flags Risk Assessment

Use your program details to inform the development of an identity theft risk assessment for each covered account.

Based on known red flags and your organization's history with identity theft, document the likelihood and potential damage of a covered account being opened or accessed fraudulently.

Dashboard

Review visual representations of your identity theft prevention program on a dashboard.

Evaluate useful insights into your red flags risk assessment, as well as a series of reports, designed to ensure your program does not contain any missing or incomplete data.

Training Course

Develop and distribute an identity theft training course, based on the red flags and covered account details in your program.

Enroll an unlimited number of employees in online training and generate reports to show training completion and effectiveness.

Downloads

Export your identity theft prevention program data in a variety of ways, including the full program document for your senior management, auditors, and examiners; an annual report template for the board of directors; and red flag checklists for your employees to reference while they are on the job.

These customizable documents are available in Microsoft Word and Adobe PDF formats.

Additional Features

Answer a short questionnaire to establish suggested program content
Create an unlimited number of red flags and covered accounts
Track significant changes to the program through a revision/approval log
Download your red flags training as a Microsoft PowerPoint presentation
View a report of your account's user activity
Identify missing and incomplete program data with reports
Add as many user accounts as needed

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Identity Theft Prevention Program Program Software?

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"Thanks for all that you folks do to support and improve the software. We’ve been impressed with Tandem since day one; especially the responsiveness of the support and development teams with our needs and requests for new features. Thanks for all you do."

"We are so happy to have a partner like Tandem. Your products help our community bank compete with larger, regional and national banks without the expense of a huge staff."

Chris Manus

Information Technology Manager

Citizens Bank in Carthage, TN

"If honesty and integrity are values that resonate when selecting an Information Security technology partner, then Tandem software is for your institution. Every employee on the Tandem team is committed to sustaining tools for your bank to build a custom program compliant with current regulatory guidance."

Jack Clarke

VP of Operations

First American Bank in Artesia, NM

"The Tandem Business Continuity Planning software has streamlined how we manage business continuity for our bank. Before Tandem, we lost files and had to update and make changes to a Word document. This software has helped us focus on the important aspects of business continuity and made it easier to update, train, and report to our Board of Directors."

Brandi Shiflett, EVP

Senior Operations Officer

North Dallas Bank & Trust Co in Dallas, TX

"Tandem’s Business Continuity Planning software is a strong program that integrates well with Tandem’s Vendor Management software. It provides good reports for our Board of Directors and Management. It is easy to update, and I am able to access it from anywhere… even on my phone."

James Tipton, EVP

Enterprise Risk Manager

North Dallas Bank & Trust Co. in Dallas, TX

"Tandem's Business Continuity Planning software has given us the direction we needed to establish good processes for our organization."

Ron Dittmann

VP of IT

Texas Trust Credit Union in Mansfield, TX

"Tandem is an excellent product that I highly recommend. It has helped us to fill the gaps regarding our BCP and Risk Assessments. It was a major help with our last NCUA exam with the addition of the ACET request list. I have nothing but great things to say about Tandem!"

Crystal Woodward-Smith

Compliance Officer

Hope Federal Credit Union in Jackson, MS

"First, I want to thank Tandem for being such a great partner of ours. We are extremely grateful for the tools you have provided. Particularly, your BCP program and the employee alert system. As of right now that is our main communication system for most of our employees."

"Tandem is extremely easy to use. I just started in the system (in earnest) and was able to quickly navigate through the steps. It’s very logical, comprehensive and I’m hopeful it will result in easier reports and exams. It’s a phenomenal option for a bank our size."

Robin Banell

VP of Compliance, Internal Control Officer

F & M Bank in Edmond, OK

"Tandem Vendor Management has made the process for collecting and tracking documents a breeze. The Vendor Management system is easy to use, yet quite powerful software. The software has saved us time from old spreadsheets and a manual vendor review process. I would highly recommend any organization to this system."

Kyle Moreland

Compliance Officer

Johnson City Bank in Johnson City, TX

Frequently Asked Questions

Does Tandem provide an identity theft prevention program template?

Yes. Tandem provides template language that we call "suggested content." Our suggested content for the identity theft prevention program includes recommended red flags, based on the FACT Act, as well as a series of covered account types (e.g., Deposit Account, Lending Account, Trust Service, etc.) with default settings.

Beyond the content, Tandem provides a framework for refining your program documentation. While many steps are populated with suggested content, you can use Tandem to efficiently customize and supplement the content to perfectly match your organization's processes. When you finish, you can generate and download a comprehensive program document and several other special purpose documents.

Is there someone at Tandem who can help me complete my identity theft prevention program?

Yes. Tandem Support is available 8:00 AM – 5:00 PM (CT), Monday through Friday to answer your questions about Tandem application features.

For help with the contents of your program, check out our partners who can provide identity theft prevention program consulting.

You are also invited to attend our annual KEYS conference to connect with other users and learn from Tandem experts.

What training options are available?

Tandem Support is pleased to offer complimentary training webinars twice a month for our customers, and recordings of those training sessions are available on-demand.

A Knowledge Base is available with articles to help you learn about Tandem. You can stay up-to-date on our latest features by subscribing to our Software Update emails.

Personal training is also available by request for an additional fee.

Will my data be secure?

Yes. Tandem maintains high marks through the following testing: SSAE 18 SOC 1 Type 2, CompTIA Security Trustmark+, internal audits and assessments, quarterly penetration tests.

Security controls include:

Secure data transmission between your browser and your servers
Data encrypted at rest using AES-256
User passwords are hashed and salted
Datacenter protected by firewall and intrusion detection/prevention systems (IDS/IPS)
Redundant Internet connections
Multifactor authentication options
Single Sign On (SSO) integration using SAML 2.0
IP address restrictions
User activity log
User access roles/restrictions

How is Tandem installed and updated?

Tandem products are delivered via the Internet as Software as a Service (SaaS) applications. Tandem can be accessed from any device with a modern browser. No software installation or special equipment is required.

New features and updates are included with your annual subscription and automatically available. Each new feature is documented in our Software Updates blog.

Can I manage accounts for multiple companies?

Yes. With a single login you can manage several companies' identity theft prevention programs (requires a subscription for each company).