Registration, Billing and Customer Records. When Users become customers they may provide us with their name, address, phone number, username, email address, domain group membership, security questions/answers, financial information and other personally identifiable or confidential information. This information may be aggregated for license reporting and billing purposes (collectively, Registration and Billing Information).
Customer Inquiries. If you contact us about a problem or with a question, we may ask you for specific information related to the reason you have contacted us (Customer Inquiry Information). This information may be tied or input into your Registration or Billing Information.
Statistical Information. All of our servers collect statistical information such as your IP address, date you visited, computer you are using, and operating system, among other data (Statistical Information).
Use of Collected Information
General Information. All information, either alone or when combined with other information, can be processed in such a way as to identify Users individually. This section describes how we use various categories of information, and whether we use it, or process it, in ways which can identify a User individually.
Cookies. We use the information provided by the cookies to change the way our website looks to you; to keep you logged in to certain areas of the website; and to collect demographic data about where visitors to our website go and how they behave. Cookies allow us to track repeated visits to the website and connect each visit with information voluntarily provided by the visitor. For example, when the visitor voluntarily provides us with their name, company name, and email address, we will connect that information to the visitor when they visit the website at a later date. Tandem does not sell individually identifiable information collected on our websites.
Registration and Billing Information. We use Registration and Billing Information to identify Users individually. Registration and Billing Information is used throughout our business to provide services to you, and to market new Tandem products and services to you. Some Registration and Billing Information, such as email addresses, phone numbers and security questions/answers, are used for password reset and maintenance notifications. Usernames and domain group memberships are collected for license reporting purposes. Information related to payment is only used to ensure we receive payment for services rendered. It may be shared with third parties affiliated with us if they provide services through us to you and those services are billed by them independently. Currently, no Registration and Billing Information is disclosed outside of Tandem other than a customer's name, and such information is only disclosed for the purpose of reporting license usage to third-party vendors.
Customer Inquiries. We use Customer Inquiry Information to identify Users individually. It is used throughout our business to provide services to you, and to market new Tandem products and services to you. Customer Inquiry Information is only shared with third parties in order to identify and fix problems with services when we are not capable of doing so ourselves. When Customer Inquiry Information is shared with third parties in this way, the third parties are required to keep this information confidential.
Statistical Information. We use statistical information to operate our hardware and software, diagnose problems, administer our website and secure hosted systems. We may use aggregate information to modify the products and services we offer based on who is visiting our website, and what they are purchasing. We do not use this data to identify Users individually.
Options and Inquiries
To modify or update your Registration and Billing Information please contact us via telephone at one of the numbers listed on our website, tandem.app.
Third-Party Services, Content, and External Links