With the rise of COVID-19, we find ourselves in unprecedented circumstances. As we work through this unique time in our history, we want to provide assurance to our customers by communicating Tandem's response to the COVID-19 crisis.
In order to follow federal guidelines and continue to meet the needs of Tandem customers, we are adapting our processes. Here is more information on how we are responding and adapting.
How is Tandem responding to COVID-19?
The Tandem team is taking the necessary precautions to keep our staff healthy and safe. Technology is in place for employees to work remotely as needed. We are encouraging certain employees, positions, and job functions to work from home; however, we have not yet elected to have all staff work remotely. In the event we move to a completely remote workforce, we do not foresee any impact on our customers. We are monitoring and following recommendations by U.S. health organizations and will continue to adapt our business processes as new information is released.
How will this impact my service?
Tandem customers should not see any impact on the services provided by Tandem. As you already know, the Tandem software is available online 24/7. Customer Support and Sales support will continue as normal. We are providing our staff with the necessary technology and resources to continue to provide excellent customer support even in the event Tandem goes to a completely remote workforce.
Normal business hours will be maintained Monday through Friday, 8:00 AM to 5:00 PM (CT).
Who do I contact if I need assistance or have more questions?
You can call or email your questions about our response to COVID-19 using the information below.
Phone Number: 844-698-9800
Email Address: email@example.com
Additional resources about COVID-19
World Health Organization - https://www.who.int/emergencies/diseases/novel-coronavirus-2019
State Department - https://www.state.gov/coronavirus/