Internet Banking Security Program Software

E-Banking Risk Assessments

Internet Banking Security
Program Software

Manage the risk of your e-banking services with Tandem

As the prevalence of electronic banking continues to grow, so does the
associated risk for financial institutions and their customers/members.

Institutions who offer electronic banking services must perform risk
assessments, implement effective strategies for mitigating identified risks,
and raise awareness of potential risks.

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Risk Assessments

Follow an easy process to create risk assessments for online account types (e.g, commercial and retail).

Questionnaires help you set risk levels and suggested content helps you determine which layered controls mitigate the organization's internet banking and cybersecurity risk.

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Customer Education

Download and distribute brochures, documents, and website resources to educate your customers/members about internet banking security techniques and increase their security awareness.

Topics covered include phishing, mobile device protection, reporting suspicious activity, and more.

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Account Takeover Resources

Use the account takeover (ATO/CATO) Board Report and Incident Response Checklist template documents to assist in your annual reporting and incident response documentation.

Risk Assessment and Controls Evaluation

Provide a Risk Assessment and Controls Evaluation to you commercial customers to help them perform a simple assessment of their e-banking security practices.

A printable Microsoft Word document is available, as well as an interactive web application. Source code for the interactive web application is provided so you can embed the assessment into your organization's existing website.

Dashboards

Review visual representations of your internet banking risk assessments on each assessment's dashboard.

Evaluate useful insights into your assessment data, as well as a series of reports, designed to ensure your assessment does not contain any missing or incomplete data.

Downloads

Generate consistent and professional documents effortlessly to share with your senior management, board of directors, auditors, and examiners.

Download a summary document to provide a compilation of the data across all of your internet banking risk assessments, or export each individual risk assessment, as needed. These customizable documents are available in Microsoft Word and Adobe PDF formats.

Additional Features

Create an unlimited number of risk assessments for different account types
Use risk assessment version tracking to compare risk assessment data over time
Visualize your risk exposure with charts and graphs
Document risk management plans for relevant threats
Track significant changes to your risk assessments through a revision/approval log
Assign responsibility and various levels of access to an unlimited number of users
View a report of your account's user activity
Identify missing and incomplete assessment data with reports

"The Tandem Business Continuity Planning software has streamlined how we manage business continuity for our bank. Before Tandem, we lost files and had to update and make changes to a Word document. This software has helped us focus on the important aspects of business continuity and made it easier to update, train, and report to our Board of Directors."

Brandi Shiflett, EVP

Senior Operations Officer

North Dallas Bank & Trust Co in Dallas, TX

"Tandem’s Business Continuity Planning software is a strong program that integrates well with Tandem’s Vendor Management software. It provides good reports for our Board of Directors and Management. It is easy to update, and I am able to access it from anywhere… even on my phone."

James Tipton, EVP

Enterprise Risk Manager

North Dallas Bank & Trust Co. in Dallas, TX

"Tandem's Business Continuity Planning software has given us the direction we needed to establish good processes for our organization."

Ron Dittmann

VP of IT

Texas Trust Credit Union in Mansfield, TX

"Tandem is an excellent product that I highly recommend. It has helped us to fill the gaps regarding our BCP and Risk Assessments. It was a major help with our last NCUA exam with the addition of the ACET request list. I have nothing but great things to say about Tandem!"

Crystal Woodward-Smith

Compliance Officer

Hope Federal Credit Union in Jackson, MS

"First, I want to thank Tandem for being such a great partner of ours. We are extremely grateful for the tools you have provided. Particularly, your BCP program and the employee alert system. As of right now that is our main communication system for most of our employees."

"Tandem is extremely easy to use. I just started in the system (in earnest) and was able to quickly navigate through the steps. It’s very logical, comprehensive and I’m hopeful it will result in easier reports and exams. It’s a phenomenal option for a bank our size."

Robin Banell

VP of Compliance, Internal Control Officer

F & M Bank in Edmond, OK

"Thanks for all that you folks do to support and improve the software. We’ve been impressed with Tandem since day one; especially the responsiveness of the support and development teams with our needs and requests for new features. Thanks for all you do."

"We are so happy to have a partner like Tandem. Your products help our community bank compete with larger, regional and national banks without the expense of a huge staff."

Chris Manus

Information Technology Manager

Citizens Bank in Carthage, TN

"Tandem Vendor Management has made the process for collecting and tracking documents a breeze. The Vendor Management system is easy to use, yet quite powerful software. The software has saved us time from old spreadsheets and a manual vendor review process. I would highly recommend any organization to this system."

Kyle Moreland

Compliance Officer

Johnson City Bank in Johnson City, TX

"We started using Tandem for our vendor management program in late 2014. Right from the start we found the software easy to use and perfect for our needs. Their support team is responsive and friendly and continues to exceed our expectations. We find the free training sessions, videos, and knowledge base extremely helpful. Tandem has been a great business partner and it is a pleasure to work with them."

Frequently Asked Questions

Does Tandem provide internet banking security document templates?

Yes. Tandem provides internet banking risk assessment templates with lists of common information security threats. Risk level results for the threats are quickly generated based on a questionnaire. Each threat includes suggested controls, risk levels, and regulatory guidance.

Tandem also provides template documents for account takeover (ATO/CATO) board reporting, an account takeover incident response checklist, and customer education documents.

What guidance is Tandem's Internet Banking Security Program based on?

The Tandem Internet Banking Security Program is based on the FFIEC's Supplement to Authentication in an Internet Banking Environment guidance.

The purpose of the supplement was to reinforce the initial guidance's risk-management framework and update the federal banking agencies' expectations regarding customer authentication, layered security, and other controls in the increasingly hostile online banking environment.

Is there someone at Tandem who can help me complete my risk assessments?

Yes. Tandem Support is available 8:00 AM – 5:00 PM (CT), Monday through Friday to answer your questions about Tandem application features.

For help with the contents of your risk assessments, check out our partners who can provide internet banking risk assessment consulting.

You are also invited to attend our annual KEYS conference to connect with other users and learn from Tandem experts.

What training options are available?

Tandem is pleased to offer complimentary training webinars each month for our customers. These webinars are recorded and available on-demand.

A Knowledge Base is available with articles to help you learn about Tandem. You can stay up-to-date on our latest features by subscribing to our Software Update emails.

Product training is also available by request for an additional fee.

Will my data be secure?

Yes. Tandem maintains high marks through the following testing: SSAE 18 SOC 1 Type 2, internal audits and assessments, quarterly penetration tests.

Security controls include:

Secure data transmission between your browser and your servers
Data encrypted at rest using AES-256
User passwords are hashed and salted
Datacenter protected by firewall and intrusion detection/prevention systems (IDS/IPS)
Redundant internet connections
Multifactor authentication options
Single Sign On (SSO) integration using SAML 2.0
IP address restrictions
User activity log
User access roles/restrictions

How is Tandem installed and updated?

Tandem products are delivered via the internet as Software-as-a-Service (SaaS) applications. Tandem can be accessed from any device with a modern web browser. No software installation or special equipment is required.

New features and updates are included with your annual subscription and are automatically available. Each new feature is documented in our Software Updates blog.

Does this product integrate with other Tandem products?

Yes. All Tandem products are available under the same secure website.

Internet banking risk assessments are completely integrated with the Tandem Risk Assessment product.

Can I manage accounts for multiple companies?

Yes. With a single login you can manage several companies' Incident Response Plans (requires a subscription for each company).

E-Banking Risk Assessments